Who can access emergency accommodation?
- Women over the age of 16 who are escaping domestic abuse of any type including coercive control, emotional, psychological and financial abuse.
- Women with or without children
- Women who have been raped or sexually assaulted.
We support women from any background, age and ability including women with a range of additional support needs such as substance use or mental health issues. We are often able to help families who have nil income or no recourse to public funds. If you need additional support or advice to access support please get in touch.
Unfortunately the refuge is not currently accessible to wheelchair users or people unable to safely use stairs.
Anyone can use the search feature below to find a support service.
Find out more!
You can get advice or be referred to refuge by calling us directly or contacting a 24 hour helpline. If you are unsure whether you are being subjected to domestic abuse then please get in touch for support.
Additional services including access to the freedom programme and own my life sessions can be accessed in the community.
0808 2000 247
0808 800 0340
Alternatively, you can call us directly on:
0115 960 7943
What will happen when I call?
A support worker will take details from you over the phone to make sure you are safe and then complete a referral form with you. If you need to escape to safe accommodation we will tell you on the same day if you are able to come into refuge or we will direct you to another service. If you are accepted, we will arrange to meet you at a safe location before bringing you to the refuge.
How much does it cost?
There are two costs while staying at the refuge:
People receiving Income Support, Employment and Support Allowance (ESA), Job Seekers Allowance (JSA) or Universal Credit, will usually have rent paid in full by Housing Benefit.
If you work there may be a charge for rent. The support staff will offer advice on the issue at the point of making contact.
£21.00 per week per adult resident which covers running costs such as heating, lighting, cleaning products, cooking facilities, water rates, TV Licence etc.