Who can access emergency refuge accommodation?
- Women over the age of 16, with or without children, who are fleeing domestic or sexual violence and abuse.
- We accept women from any background, of any ability and women with additional support needs such as substance use or mental health issues.
- We also support women who have been subject to rape and sexual assaults.
Unfortunately the refuge is not currently accessible to wheelchair users or people unable to safely use stairs.
How do I find out more?
You can get more information, support and be referred to a refuge by calling a 24 hour helpline:
0808 2000 247
0808 800 0340
Alternatively, you can call us directly on:
0115 960 7943
What will happen when I call?
We will take some details from you over the phone to make sure you are safe and complete a referral form with you, we will tell you on the same day if you are able to come into refuge. If you are accepted, we will then arrange to meet you at a safe location before taking you to the refuge.
How much does it cost?
There are two costs while staying at the refuge:
If you are in receipt of Income Support, Employment and Support Allowance (ESA), Job Seekers Allowance (JSA) or Universal Credit, this will usually be paid in full by Housing Benefit.
If you are working there may be a charge for rent; staff will offer advice on the issue at the point of making contact.
£17.50 per week per adult resident which covers running costs such as heating, lighting, cleaning products, cooking facilities, water rates, TV Licence etc.